Refund Request

Refund Information

Use this form to request a refund from Sheffield Hallam University.

General information for all refund types

Once you submit your request, we will review your account and payment method.

If you have refundable credit or a credit note, we will refund this amount unless you request a partial refund.

Refunds will be issued using the original payment method and will be returned to the same account used to make the payment to the University. Exceptions cannot be made.

Where multiple payments have been made, the most recent payment(s) that resulted in an overpayment will be refunded.

If a third party made a payment on your behalf, the refund will be issued to them. It is your responsibility to arrange repayment with the third party. The University is not responsible for transferring funds between a third party and you.

All refunds are issued in GBP.

Card refunds

If you paid by credit or debit card, your refund will be issued back to the same card.

If the card used to make the payment has expired, this does not normally cause a problem provided the issuing bank account is still open.

Once processed, funds are usually returned within 5-10 working days. Overseas payments may take longer.

Flywire refunds

If you paid using Flywire, your refund will be issued through the Flywire portal.

Flywire may contact you to verify your details. Once processed, funds are usually returned within 5-10 working days, although some currencies and payment methods may take longer.

Bank transfer (BACS) refunds

If you paid by bank transfer, an additional process will be needed to arrange your refund.

Proof of payment and verification of bank details (or those of a third party, if applicable) will be needed.

Bank transfer refunds can take several weeks to process and may take longer in some cases.

Your Details

Name (required)

First Name

Last Name

Known as Name (required)Please enter the first name you prefer to be addressed by

Email Address (required)Ensure to enter this correctly. We will use this address to update you on the progress of your refund request.

Student ID NumberIf known.

Are you a Home or International student/applicant? (required)

Home

International

International student applicants

If you are requesting a deposit refund, you must obtain approval from the International Admissions Team before submitting this form.

If your deposit refund request has been approved by the International Admissions Team, we will arrange a refund payment.

If your deposit refund request has been rejected, is still pending a decision, or you have not requested approval, this form will be closed. If your deposit refund request is approved at a later stage, you will be asked to submit a new refund form.

Organisation Name (required)

Customer ID NumberIf known.

Your Refund Request

Please select your refund preference: (required)

Full refund of available credit

Partial refund of available credit

How much of your available credit would you like to be refunded? (required)This amount must be given in GBP.

Partial refunds

If you request a partial refund, we will refund the amount you specify, up to the available credit on your account.

If your available credit is less than the amount requested, we will refund the full remaining balance.

We will confirm your refund amount when your request is submitted for authorisation.

Declarations

I have read and understood the refund information (required)

The information I have provided is accurate to the best of my knowledge (required)

I agree that my refund will be issued using the original payment method and returned to the same account used to make the payment (required)

Please double-check you have entered your email address correctly.

Then click Submit to complete your refund request.

If you have entered your email address correctly, you will receive a confirmation email shortly. We will also contact you by email with updates on the progress of your request.